Who are they you might ask ? well they are usaully customers that say thankyou, say hi, have something interesting to say. I usually try to communicate with people in any circumstance, hell if you won't speak I will communicate with your pet, anything, I'll talk to your wall if it has more interest, don't be offended LOL!
Had some good & bad customers lately, hoping the #prague people work out okay - sent item by #parcelforce, went by #ebay program up in Derby that repacks, if they reject the item, I have no idea what happens to it, so fingers crossed x
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